• Client centered:
  The client is our reason for being. Therefore, it is imperative that all our efforts be focused on the complete satisfaction of clients' needs and expectations.

• Commitment to the Community:
  Participation in local development and contribution, in any possible way, to other social welfare activities.  

• Execution:
  Adoption of management practices that allow for the evaluation of the success of the company and fulfill the expectations of the State and other partners.

• Valuing our Employees:
  Adopt human resource management policies that attract, develop, motivate and remunerate employees based on individual development.

• Effective Communication:
  Build a company with open communication, which promotes the sharing of information, experience and knowledge as a means of guaranteeing continuous learning at SNL.

• Teamwork:
  Adopt principles of teamwork, bringing together knowledge available in the company for the achievement of synergies (2 + 2 = 5).

• Health, Safety and Environment:
  Apply in daily management the norms and procedures that allow for the implementation of an SSA policy having as top priority the protection of our workers, the population at large and the environment.

• Delegation and Responsibility:
  Adopt principles of decentralization in executing decisions, power and authority without losing sight of responsibility and control of the outcome.

• Ethical Conduct:
  Observe ethical principles of business that enable us to keep intact the competence and prestige of SNL.